Moroccan Pouf Store Shipping Policy

Free Shipping

We are pleased to offer free international shipping from Morocco on orders over $49. For orders under $49, a flat rate of $20 will be applied.

Shipment and Tracking

You will receive an email with tracking information as soon as your order ships. Tracking numbers may take up to 24 business hours to become active on the courier’s website.

Shipping Provider

We ship all orders via FedEx Express International Shipping.

Delivery Times

Orders typically arrive within 3-5 business days after shipment. Please note that delivery times may vary depending on your location and any customs delays.

Transit Risk

All packages are fully insured at no extra cost to you. We are not responsible for lost or stolen packages or any damage that occurs after the package has been delivered to your address.

Address Changes

Address changes can be accommodated within 24 hours of placing your order. Please email us at contact@moroccan-pouf-store.com with your updated address.

Incorrect or Incomplete Addresses

Please ensure your shipping address is accurate. You will be responsible for any additional fees incurred due to an incorrect or incomplete address.

Packaging

All products are carefully packed in corrugated boxes to ensure safe arrival.

Customs and Import Duties

International customers are responsible for any customs or import duties levied by their country. These fees are not included in the order total and are the sole responsibility of the customer.

Questions?

If you have any questions about our shipping policy, please contact us at contact@moroccan-pouf-store.com.